Job Description

Benefits:

Promote from within culture

Free uniforms

Training & development

Employee discounts

Opportunity for advancement

Retail Pet Store Associate -Customer Service and Pet Care (Team Member)

Growth Opportunities

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

Benefits & Perks

Employee discounts (your pets are about to get spoiled)

Pay increases and pet care training programs

Promotion-from-within culture

Safety & Support

Safety-first environment for pets and team members

Team-based environment where everyone supports each other

Ongoing training to build product knowledge and pet care confidence

What You’ll Do

Greet neighbors with a friendly, pawsitively passionate attitude

Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of

Make thoughtful product recommendations based on each pet’s needs

Operate the POS system, process transactions, and handle returns

Promote store specials, loyalty programs, and current offers

Stock shelves, manage inventory, and keep displays organized

Lift and stock bags of pet food and supplies (yes, some of them are heavy)

Assist pet parents with self-wash stations and explain the process

Restock bathing supplies and keep the store clean and welcoming

The Store Team Member position can be physically demanding, requiring heavy lifting (40-65 lbs.) and standing for long periods of time.

What You Bring

Strong customer service and communication skills

Comfortable working in a fast-paced retail environment, especially on weekends

Willingness to learn about pet nutrition, products, and care

Reliable, team-oriented mindset

Ability to lift, stock, and stay on your feet for extended periods

Availability for evenings, weekends, and holidays

Requirements

Must be comfortable handling live crickets, fish, birds, small animals, and reptiles

Must be comfortable interacting with pets of all shapes and sizes

Must be able to lift and carry 40 - 50 pounds

Weekend availability required

What Makes You Stand Out

Experience in retail, customer service, or pet care

Confidence talking with customers and making recommendations

A genuine interest in animals (bonus if you already have strong opinions about dog food)

Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.

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