Job Description

Sub-Zero Group West, a distributor of high-end luxury appliances based in Costa Mesa, CA, seeks a Showroom Sales Associate for our Costa Mesa showroom. This role serves to provide a best-in-class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value-added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand-off to the retail channel. This role is ideal for someone who thrives in a client-facing environment and is passionate about delivering exceptional service and product expertise.

This individual will be responsible for:

• Executing the appointment setting process for the showroom including the pre-visit interview


• Providing an exceptional, engaging and value-added showroom consultation for customers, whether it be a planned visit or walk-in


• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs


• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships


• Maintaining a beautiful and comfortable work environment, for both your team and guests


• Executing a seamless retail hand-off and positive customer experience between showroom visit and product installation


• Partnering with the Showroom Manager to ensure consistent high quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge


• Supporting promotional showroom activity/events and overall operations


• Maintaining positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business


• Maintaining a beautiful and comfortable work environment, for both your team and guests


• Participating in on-going product knowledge and training


• Being an organized, efficient and a conscience team member


• Able to work M-F and rotating Saturdays

We value our employees by providing:  

• Competitive compensation based on skills ($32-38/hr) along with quarterly bonuses


• Industry leading health, dental, and vision plans 


• Generous 401 (K) savings and profit sharing


• Education assistance and internal training programs


• Maternity & paternity leave 

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

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